Asana needs to be reloaded - Bug?

[David_Weiss_Carrillo]

When trying to open any page in Asana, I get this error message. What can I do?

Thanks in advance.

[Danielle-GenD]

Hi @David_Weiss_Carrillo welcome to the forum. Going to move this post to the bugs section rather than tips and tricks

[Andrea_Mayer]

Hey @David_Weiss_Carrillo, have you already tried different browsers and cleared your cookies?

I recommend to first check the troubleshooting steps and let us know if it is still happening: Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide

[Kevin_Guzman]

Hi, I have been getting the same message since yesterday but after following the troubleshooting I found out that the extension that, in my case, “Urban VPN” extension was causing the problem, you may want to check extension by extension to see which one is not letting Asana to load properly.

[Vanessa_N]

Hi everyone, sorry for the trouble. @Kevin_Guzman is correct. Our Developers confirmed that the Urban VPN Proxy browser extension is causing this issue. We’re still investigating this, but in the meantime, disabling the extension should help!