Asana not opening... web page constantly loading...

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Briefly describe (1-2 sentences) the Bug you’re experiencing:
Asana not starting. Constantly loading

Steps to reproduce:
waited 24 hours. attempted on different browsers

Browser version:
Brave
Version 1.62.156 Chromium: 121.0.6167.139 (Official Build) (arm64)

What version of Asana are you using (Basic/Premium/Business/Enterprise)?
PRemium

Upload screenshots below:

Hi @Behnoud_Kazemzadeh, thanks for reaching out! I see we don’t have recent incidents reported in our Asana Status page. Could you confirm if the issue persists when you try to access Asana from a incognito window? also, are you trying to access from your computer browser or from an iPad/tablet?

Hi Emily, Asana does work in incognito mode weirdly. and Im accessing through a computer browser. I have wiped all data from my current browser (cache, cookies etc.) yet I still have the issue.

@Behnoud_Kazemzadeh - do you possibly have any browser extensions that run in normal windows but not in incognito? (e.g., an adblocker)

2 Likes

Removed unnecessary extensions completely when the issue started and the issue persists. Just confused how it took 4 years of use for this type of bug to surface. Would be great to know how things like this just happen…

@Behnoud_Kazemzadeh If it’s not a collision with an extension (and esp. if it can’t be replicated in private session) or a caching issue, I think you’ll need to wait for assistance from @Emily_Roman and support. Hope you get it resolved!

1 Like

Thanks for sharing more details, @Behnoud_Kazemzadeh!

As @Stephen_Li commented, this type of issues is usually related to browser extensions causing issues to access with Asana. If you have disabled all extensions and the issue persists, I recommend you to contact our support team so we can investigate further: How to contact our Support Team ✉

I hope this helps!

1 Like

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