Just having a problem with connecting Asana and Microsoft Teams that I’m hoping to please get some help with.
I have installed the Asana connector app in Microsoft Teams but everytime I try to actually use the connector to set up notifications, I get the following error messages:
First, “Asana configuration has been updated and notifications will not be sent for the mentioned project(s). The following project(s) has(ve) either been deleted or user has lost access to them …”
Then second, “You will no longer receive updates from the Asana connector created by David … due to an unrecoverable error. To restore service, manage the configuration by visiting the connector management page, removing the connector configuration, and re-creating it with valid information.”
It doesn’t quite make sense given that I do, in fact, have full access to Asana. I’ve also tried it using multiple accounts and didn’t have any luck.
I have the same problem. It doesn’t matter what I do, tried different browsers, different projects etc. Remove the connector but still same error.
First " Asana configuration has been updated and notifications will not be sent for the mentioned project(s). The following project(s) has(ve) either been deleted or user has lost access to them:
Inkorg"
Then one second after in the channel “You will no longer receive updates from the Asana connector created by Alexander Granberg due to an unrecoverable error. To restore service, manage the configuration by visiting the connector management page, removing the connector configuration, and re-creating it with valid information.”
Hi,
I’m seeing the same issue in my company.
We’ve started using Asana in Teams for about a month now and all of the sudden, it’s no longer visible in Teams, Anyone had any progress on this ?
We experienced some difficulties last week, but this issue should now be resolved. Can you give it another go and let us if you’re still running into trouble?
Thanks for reaching out and sorry to hear you’re running into trouble! Could you please let is know what steps you followed and what you’re observing on your end?
If you believe you’re experiencing the same issue as @Adam_Shaw, I would recommend working with your Microsoft Admin to make sure the Asana Connector has been whitelisted.
So sorry for the confusion here; you must work with the Admin of your Microsoft account in your own company (not in Microsoft). Admins have the option to blacklist or whitelist Connectors; if you’re not seeing Asana among your Connectors, it could because your Admin did not whitelist it.
Hope this makes sense, but feel free to reach out if you have additional questions!
Apologies for the delay in responding to you and so sorry for the trouble here!