How long does it usually take Asana to reply to sales inquiries? I want to upgrade our advanced plan to enterprise with a few add ons, but it’s coming up for two weeks without a reply. The support team have confirmed that the sales inquiry was received.
Thank you.
Hi! @AnAsanaUser,
Thanks for reaching out. While response times can vary depending on demand and the complexity of the request, waiting close to two weeks is longer than we’d typically expect for a sales inquiry.
I’d recommend replying to the original sales confirmation email to bump the thread, as sometimes that nudge helps.
If you haven’t already, please contact Support and ask if they can escalate this to our Sales team. The quickest way to do this is through the Help Center chat. You can find the steps here: Asana Help Center.
When reaching out, it can help to include:
Also, it’s worth double-checking your spam folder and confirming that your email domain isn’t blocking messages from @asana.com.
Hopefully that helps get things moving! Let us know if you have any other questions.
If Asana sales team isn’t willing to answer, you can email me bastien@ido-clarity.com and as a partner we can speed things up.
Thanks @Bastien_Siebman - will shoot you an email as still haven’t heard back.
@Iren_Vilaniso thanks for your reply. I followed up via my ticket with the billing team and was told to keep waiting.