We’re trying to upgrade our team’s plan and need help getting this completed as soon as possible. We’ve opened four support tickets, sent emails, and submitted the sales form, but haven’t been able to reach anyone.
Could someone please follow up with us or direct us to the right person to help with the upgrade? We’d appreciate a response as soon as possible.
Yikes! We need Asana sales to jump on this asap.
@cathy_fab, it might help to mention the organisation that you work for in this thread so Asana can direct it to the correct regional sales team.
Also, you might want to consider reaching out to Asana Partners - https://asana.com/partners/channel/directory - to see if they can help too?
@Jessica_Erhart @LaurenAldredge, tagging you here on another sales-related request for escalation. Hope one of you can help!
Thanks for tagging me in Eddie @Zhamatix - always appreciated!
@cathy_fab I’ll get in touch with a direct message to learn more and help connect you to the right person.
I’ve had a similar experience. I had two different folks put in a request about 2–3 weeks ago and ended up having to just create a brand new Asana workspace I’m paying for separately now because it was faster.