Hoping someone from Asana can help escalate this because we’ve been stuck for over two weeks without resolution.
Our team was previously on a paid Asana plan and we’re now trying to purchase the Standard/Starter plan again after our team grew beyond 10 users. We’ve been actively trying to complete this purchase, but support has been completely unresponsive.
We currently have two unresolved support cases, both opened on May 20 by a sales rep. Oddly, the tickets don’t even appear in our support portal despite using the correct email address. We also haven’t received any follow-up communication for multiple days.
To make things more urgent, our free trial expires tomorrow afternoon. We were told the trial would be extended while this was being resolved, but that hasn’t happened either. We even met with someone from sales who told us they had no way to escalate the support tickets internally.
At this point, we’re simply trying to pay for Asana (!!!) so our team can continue collaborating without interruption, but we’ve hit a wall due to lack of response.
Has anyone experienced something similar or found a way to successfully escalate support/account issues? Any help would be greatly appreciated.