Need help with an Asana account issue

Asana Community Ask the Community
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1

Hi, I upgraded my Asana account, but it is still showing as Trial instead of the upgraded plan.

I opened a support case over 48 hours ago, but haven’t received any response yet.

Is there any way to contact a real support person through live chat or phone, or escalate the case?

Any advice on how to get this resolved would be really appreciated. Thanks!

2

@Forum-team maybe you can help here?

3

Hi, @Niyas Welcome to the community!

Sorry about this. I will escalate this to the support team so they can respond to your ticket asap.

4

Hi @Niyas, I will close this thread because I have received confirmation that support has responded to your ticket. Thank you!