I’d like to inform you that I’ve canceled my Asana Starter trial, but I’m currently unable to upgrade to a paid plan.
Please help me upgrade to a paid plan as soon as possible.
Thank you.
Hi @Herry_Wibowo welcome to the Asana community 
have you by chance tried contacting the Support Team?
If not, you can do so here → How to contact our Support Team 📧 ←
We recommend keeping communication with Support to a single ticket per issue, as duplicate requests can actually slow down the process rather than speed it up.
While within our community we’re not able to assist with billing or subscription-related matters here in the Forum, as we don’t have access to account information. The Forum is best suited for product use cases and technical questions that don’t require access to user accounts.
Perhaps talking with the Sales Team here → Contact our Sales Team • Asana ← will get you upgraded to a paid plan as soon as possible. I also recommend taking a look at the “Upgrading or changing your Asana plan” → Asana Help Center ← from the Help Center.
Looking forward to having you back up and running with Asana once this is all resolved 
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