Hi,
My free trial has ended and now I’m blocked by the “Choose a plan” screen.
The problem is that I cannot:
access the Billing / Admin Console page (it says I don’t have permission),
access the Help Center contact form (it logs me in and then shows “temporarily unavailable”),
access the page to message an admin or request a downgrade.
I only need the Free Basic plan for educational purposes and I want to keep my existing projects.
How can I downgrade my workspace to the Free plan or contact Asana Support if all these pages are inaccessible?
Thank you for any help.
@Laine_Urbanoviča Welcome to our Asana community please view the following topic from our Help Center regarding what to do when your trial ends https://help.asana.com/s/article/my-trial-has-ended-what-happens-to-my-tasks-rules-and-workflows?language=en_US
You’ll be directed to a page to downgrade your plan yourself. If you would like to contact the Support Team you can do that by reading the following post
You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you.
To create a support ticket:
Visit the Help Center homepage .
Click the chat icon in the bottom-right corner to open the Asana Support chatbot.
Briefly describe your issue in the chat window.
If the sugg…
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