Good day!
I have a problem - picture attached.
I don’t have an “Billing” menu item in the admin panel
And i don’t have “Not ready? Downgrade to a free Basic plan.”
How can I downgrade to a free plan?
If you don’t need the custom fields and don’t want to upgrade then I don’t think you need to do anything. As it states, you are no longer on a paid plan.
I’m assuming you are able to access the project without the custom fields?
@Jan-Rienk - I think this is the screen that appears when you get auto-downgraded to a free plan and lose access to projects that included paid features (custom fields). Not 100% sure but saw a couple other posts in the forum semi-recently about this.
@Aleksei.Lukoianov - I believe this screen indicates that you have already been moved to the free plan. To recover this project (don’t worry, it’s still there and unaffected, just access-gated), follow these steps to create a support ticket with Asana. You can include the URL for the project(s) you can’t access to speed up their process.
Good afternoon.
Yes, I have access to the project and I can go to the task card if I select it through the search bar.
But the general list of tasks is not displayed.
доброе утро (good morning) @Aleksei.Lukoianov
That’s odd. It pops-up for me.
Can you try a different browser?
flagging this for @Forum-team
@Aleksei.Lukoianov is unable to contact support
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Hi @Aleksei.Lukoianov, sorry to hear that you are having trouble contacting our Support team. I see that you’ve tested in different browsers, but can you confirm if you’ve also tried using an incognito window? Sometimes, browser extensions can block the chat popup. If it works in incognito mode, you will know that the issue is with the browser extensions.
Also, I’ve slightly changed the title of your topic to better reflect the issue you are experiencing, and to make it easier for other users with the same issues to find it. Hope you don’t mind!
2 Likes
Thanks for testing in incognito, @Aleksei.Lukoianov, and sorry to hear that the issue persists.
I’ve escalated your case to Support, explaining that the chat box is not populating on your end, so they can reach out to you directly. I will let you know once your case is assigned to an agent, so you can check your emails. I appreciate your patience!
2 Likes
Good afternoon.
I have received a response from tech support. In a nutshell - to disable customizable fields and switch to free plan - I need to pay the plan and disable the fields.
I couldn’t find a use for the customizable fields. Kindly hook me up with a 3 day trial so I can disable them. I just need a list of tasks.
Hi @Aleksei.Lukoianov, glad to hear you’ve successfully received Support’s email. Unfortunately this is not something we can help you with here in the Forum. We don’t have access to account details or to any biling tools. I’d recommend continuing the conversation with the support agents, as they will be best equipped to advise you.
Good afternoon.
I have not received any response from the sales department.
Should I contact them again?
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