How do I get Sales to Respond?

English Forum Ask the Community
1

I have been using the free version of Asana off and on for several years. I would like to move to the paid plan, but when I try to add purchase information my only option is 5 licenses. However, I only have two users and therefore only want two licenses. Over the course of a week I have contacted Sales four times. I have not received a single response. So I created a support ticket. Again, no response. I have 5 days until my trial runs out.

Does anyone in the community know how to get someone at Asana to respond?

2

Did you contact us through this page?

If you make repeated inquiries, you will be moved to the back of the queue each time.
It’s best to wait patiently for a response.

As stated on this page, you should be able to choose a license for two people.

How many users are included in my plan?
Asana offers flexible subscription options based on the features you need and the size of your team. For smaller teams, we have plans designed for 2 members.

3

Two things:

  1. I’m not sure that repeated emails before a reply send you to the back of the Sales queue; they used to send you to the back of the Support queue, but that is no longer the case for Support, at least.
  2. Perhaps there are five users showing as “Members” in this account, so that’s causing the behavior? I’ve heard of that before, so I wanted to mention it.

Thanks,

Larry

4

Hi Larry,

Thanks for the post. Support finally came through and resolved the issue.

Thanks,

Forrest