Hello…
I am set to expire my upgraded asana. I want to upgrade but when I goto sign up wants me to pay for 2-5 slots…I’m a one person show.
The bot says ticket has been created but over 2 weeks never received a response.
Help…
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Hi @Theresa_Nordstrom , welcome to the forum 
I appreciate your frustration but you need to stop sending repeat messages to support because it will result in your ticket going back to the bottom of the pile. This is likely the reason why Asana’s support aren’t getting back to you.
FYI, the minimum number of seats you can purchase from Asana is 2 seats.
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Thank you…youre response sounded lkke a scolding.
I didn’t realize I would goto the bottom of the line. I wouldn’t the normal person to think that and by the way I had 60 Best Buy stores under me at one time so I get…customer service.
have a blessed day.
Hi @Theresa_Nordstrom, I’m really sorry for the hassle. As @Richard_Sather mentioned, our Support team is handling a higher than usual volume of requests at the moment, but they are working on solutions to address this and reduce waiting times for users in the near future.
For context, support requests are queued based on the order they’re received (older requests are handled first), but when you follow up on your own request before Support gets to it, it will update the date and time of your ticket, pushing it to the back of the queue.
This workflow prioritizing requests based on date and time ensures fairness for all users. However, we understand it can cause issues during a backlog when users follow up for updates. Once the volume returns to normal, this issue should resolve itself. 
+1 to Richard’s comment: many of our features, especially the paid ones, are designed for collaboration, so we don’t offer single plans at this time. The smallest plan available is with 2 seats.
Although we don’t have access to account details and billing here in the Forum, if you still need help, we’d be happy to answer any product questions you may have!
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