Asana & Dropbox - can't login

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1

Hello,

It used to happen sometimes, but now it’s happeninig constantly.
I can’t login via Asana to Dropbox:

  • window to login opens
  • I try to login, but I get back to “sign in to dropbox to continue”
  • Next try to click “sign in” opens window, which closes automatically.
    Any ideas?

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2

Hi @Adrian3, thanks for reaching out and sorry for the trouble!

I recommend you following these troubleshooting steps to try to solve this issue. If the issue persists, you may need to contact our support team: How to contact our Support Team ✉

I hope this helps! but let me know if you have any questions!

3

Hi,

Browser is not a problem - Asana Dropbox works fine in browser.
I can’t get it to work(login) in Asana desktop App.
How can I clear cache or something in app?

Thanks.

4

Hi,

Any news what we can do about it?

5

Hi @Adrian3, thanks for writing back. The best way to clear all cached data and cookies is by uninstalling and reinstalling the Asana desktop app. Before reinstalling, you can try the following:

  • Simply close and reopen the app. This can help resolve many temporary issues or glitches.
  • Log out, then log back in to Asana.
  • Check if you are using the latest version. If not, update it as this may also help resolve issues (Reinstalling the app also ensures you’re its latest version.)

If the issue persists, you will need to contact our Support team directly. Unfortunately we don’t have the tools for more detailed troubleshooting here in the public Forum, but Support will be able to assist you further. I hope this helps!

6

Hi,

I did reinstall and still the same :confused:
App downloaded from page, so gotta be up to date.

7

Hi @Adrian3, I’m sorry to hear that this didn’t resolve the issue. Unfortunately, our troubleshooting resources here in the Forum are more limited. Your best option would be to reach out to our Support team, who can provide more in-depth assistance.

You can find detailed instructions on how to contact Support here.

Thank you for your understanding, and I hope your issue is resolved soon!

8

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