Briefly describe (1-2 sentences) the Bug you’re experiencing:
Asana crashes every time I try to drag and drop a question into a branch on my form template
Steps to reproduce:
Edit Template > Customize > Forms > select form template > Drag and drop a question into a new branch > CRASH
Asana Desktop App
Upload screenshots below:
Hi @Jeannie_Biles , this is indeed unusual behaviour.
Just a thought: are you able to Duplicate the form? If so, does the problem persist in the new duplicate?
Btw, how many questions to do you have? Perhaps a lot of branches?
I retroactively created two encompassing parent fields that I was then pulling the previously created questions into so there aren’t a ton of branches per se. It sometimes saved the move that I was attempting to make so I was in fact able to get all the questions into their corresponding parent question and have been able to edit since then. However, it did also happen when I was dragging and dropping to reorder questions within one of the parent branches.
I don’t have the option to duplicate like your screenshot:
Ah, that’s because you are within the template editor, I just realised!
Have you tried to use the project template to create a project, then edit the form within the project, as opposed to editing the form within the template editor?
In case that works, you can always convert your project back to a template, for use.
Certainly a workaround I’m happy to explore while the root cause is addressed. Thank you for your input @Richard_Sather
Happy to help!
Btw, it’s good that you posted in this bugs section so that the Asana team can look further into it
I have this same issue and it happens frequently, if not every time I have to make edits or additions to forms. We utilize forms a lot and you can’t drag questions around without the form crashing and having to re-load (it happens mostly when you have branches in the question). It’s something I have to accept working with Asana’s built in forms function. The same thing happens across our team so I have concluded you can’t do many complex things in the form or it will crash.
In cases like this, you need to contact email@example.com and send the error phrase displayed on the error screen. They’ll be able to debug, the app should never crash like this.
Hi @Jeannie_Biles, sorry for the trouble! As Bastien mentioned, our Support team will have the tools to further investigate this for you. I’m moving the topic to the #bugs:closed section, but let us know if you need anything else!