Advanced Search does not show tasks with "no values" in custom field

[Christian_Bailey]

Briefly describe (1-2 sentences) the bug you’re experiencing:
Search is broken - does not show tasks with “no values” in custom field

Steps to reproduce:
Create custom field (Multi select)
Advanced Search - Custom Field - “no values”

Expected:
Shows all tasks with no custom field set

Observed:
No tasks are shown (screenshot below)

What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)?
Advanced

Upload screenshots below:

[Christian_Bailey]

Confirmed the same behavior with a Single-select custom field.

[Marie]

Hi @Christian_Bailey, can you please forward this to our support team (How to contact our Support Team ✉) along with the URL of the tasks satisfying your search request as I’m unable to reproduce the issue to describe.

In the example below I have created a “Role test marie” custom field. When I search for tasks including no value for this CF, all tasks satisfying this query are returned. Sounds like your issue may be specific to your custom field, but our support team should be able to investigate this further.

[Christian_Bailey]

I filed the ticket including the URL of a task with both custom fields empty.

[Christian_Bailey]

Support acknowledged receipt but after 24hours have not responded. How long does it usually take?

[Christian_Bailey]

Support finally responded after two working days, but misunderstood the issue. I replied right away but it’s now another weekend plus a full working day with no response. Is anyone else seeing long delays in responses from support?