A bit of a mess

Hi, I ran into this issue and I can’t find my way around it. I had originally registered a workspace with a gmail account a couple of years ago, but I just moved to premium. I also changed to organisation, when I figured out I’m locked out of any admin console access for both my gmail and organisation account.

I also ran into the issue of trying to reconnect my asana notifications with the new email to slack, but I wouldn’t get any. Contacting support has run me numerous times into robots. The couple of times I got to support, they weren’t aware of the way of solving this.

I’m simply looking to transfer my gmail into my organisational account and keep everything the same.

I tried also removing my gmail account, but as the billing owner it was impossible.

Could someone please help?

Welcome, @Trayan_Hristov,

I’m afraid I think support@asana.com is your best bet.

It can take a few days, but should result in the best solution, and perhaps you’ll have better results with a new support person.

Note that emailing again while you’re waiting for a reply after acknowledgment can push you to the bottom of the queue.

Hope that works better this time,

Larry

Thank you! Yeah, it’s not been the best client onboarding so far…