I was a part of someone else’s asana with my current email.
They deleted us off of their asana.
But I also under my same email address, created another project that I am the owner of. For some reason, when they removed me it deleted all of my comments. Everything is gone.
One of my co-workers thankfully made a copy of our TASKS and gave me access to it on my email.
However, it doesnt show up for me.
It seems that there is 2 accounts made under my one email. Not aure how that is possible.
Is there any email?
See LOOM Video for the major problem ASANA help support is having:
Regarding the help center ‘glitch’, this was been known for a while. Try opening the page in an incognito tab.
Regarding your issue, if you can log into Asana, click on your profile in the top right corner. Do you see more than one Asana space listed in the popup menu? If so, try switching to another Asana space to see if you can find your projects and tasks there.
As for doing what you suggested. Yes I see the 2 accounts. But they are with both the same email. I dont want that. Id like it to be where its all under one email. And I can see the projects accordingly.
Also even though I see it. Every comment has been deleted. Why is that? I had soooooo much data on the comments. Thousands of comments.
I’m really sorry for the trouble you’re experiencing. I’ve escalated your case internally, and our Support team will be reaching out to you soon. We’ve already informed them that some users are still facing issues with the Help Center, and they’re actively investigating the matter.