Split up my original post to provide feedback and requests around the Zendesk integration.
Custom fields once a project is selected in the Zendesk App would allow us to romance the task before addressing in Asana.
Hi @lilrkt, thanks for taking the time to provide this feedback 
To allow our Community members to find specific feedback and feature requests more easily and upvote exactly what they’re looking for, it would be best to create separate threads for each of these suggestions.
There are currently no existing threads for any of your points mentioned above!
Would you mind creating new threads for each of these requests? Thank you! 