We have downgraded our account and now can't access certain projects

[Phil_Seeman]

Please see this thread for more info:

Feedback regarding Asana upgrade's restrictive approach

Hi Team, I hope you’re doing well. I’ve encountered some issues while using the chatbot; it’s returning errors and strange responses (please see the attached screenshots). I also have a few questions that I’d appreciate clarification on: If we deactivate or remove a member, will their assigned tasks be lost? If we add them back later, will their tasks be restored? If we upgrade and then remove the custom fields, can we continue using the project on the free plan, or will we need to duplicate…

As indicated there, you’ll have to use the CSV export.