when i create the task and upload the screen recording, the video is uploaded but when click on video the video opens in the new tab but the video is not open or run but when click on download it downloads correctly and running fine but not open in the browser neither the application in desktop
Hello @Ammar_Saleem !
I’m sorry to hear about the issue. Here are some troubleshooting steps I would recommend:
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Try another browser or an incognito window and temporarily disable extensions
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Update your browser and clear cache
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If you’re using the desktop app, it uses your system’s web view, so the same browser limits apply
If it still won’t play after these checks, please reach out to Support so they can review your exact file and environment. Include browser + version, OS, file format/codec, file size, and a short screen recording if possible: