We are ready to purchase Asana Advanced Annual for our organization immediately.
We activated an Advanced trial and cancelled it after one day. We now have a valid 12-month promotional code, but the checkout does not accept it.
Sales and Support requests have had no response for 2–3 business days.
Could @Forum-team please escalate Case #09938516 to the Billing/Subscriptions team?
Hi @Paulina_PK , welcome, and thank you for sharing this. I can see the case has already been assigned to Michael Boragay, and he is currently addressing it. If you haven’t received a reply by the time we follow up, we’ll create a Billing escalation and assign it directly to him to ensure this gets resolved.
Ren