I created my team’s Asana account, and I went to upgrade our account only to be denied and find out that I don’t have billing permissions. I am not getting any response from customer support, and I’m blocked from viewing any of our users because I opted in for a trial and it’s prompting me to upgrade before I can do anything.
Any suggestions would be super helpful!
@Forum-team maybe you can help out?
Hi @Claire53, Welcome to the community!
I’m sorry you haven’t received a response from Support yet, especially regarding a billing issue.
I’ve escalated this internally so it can be followed up on. Thank you for your patience, and apologies again for the inconvenience. 
Hi @Claire53,
I am closing this thread because I received a confirmation that the support team has already responded to your ticket. Apologies again for the delay in response.