Unable to close "Your 30-day trial has ended" pop up

English Forum Critical Bugs Closed
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how to get rid of the following pop up after completion of trial period ?
The pop ups dont allow to use the app in desktop:

Your 30-day trial has ended

But it’s not too late to take the next step. Upgrade to a paid plan to keep using features like Timeline and Custom Fields.

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Hi @Priyen_Patel, welcome to the Asana Community Forum!

This pop-up should disappear after you select “Compare plans”. Can you please try and let me know if the issue persists?

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Thanks for your reply. The problem is persistent. If I select ‘compare plans’, it redirects me to a new page. If I go back to my home page or login again in Asana, ‘Your 30-day trial has ended’ notification instantly pops up and doesn’t let me use Asana.

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thanks for confirming this information @Priyen_Patel and sorry to hear the issue persists! In order to escalate this to our development team, can you just confirmed if the issue persists after clearing your browser cache and trying on incognito window?

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I guess paying is a good workaround :rofl::rofl::rofl:

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I am having this issues as well and I have well under 15 people. I tried all of the above with no luck. I used to be able to hit compare plans and then go back and it would be gone but now I cant even access any of my items!

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@Emily_Roman Affirmative! I tried it both ways, still the same issue persists.

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Thanks for your report @Priyen_Patel and @Michelle_Sheehan! I’ve gone ahead and escalated this to our development team. I’ll get back to you as soon as I have more information. Thanks again and sorry for the trouble here!

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Hi @Priyen_Patel and @Michelle_Sheehan! This issue should now be resolved. I’m moving this thread to our resolved bugs category but please let me know if you have any other questions :slight_smile:

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Hi @Emily_Roman. I’m having this issue as well. Could you help? Thank you.

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Hi @Asli_Aker! If you are still experiencing issues I recommend you contacting our support team so they can investigate this further and have a look at your account set up: