I call this “ultra admin” because there is already a super admin permission but that permission does not have enough permissions required. The ultra admin permission should have ability to view all objects within the system (goals, portfolios, projects, tasks, custom fields) with the ability to own/admin them.
There are many instances where our users need support to configure or edit something, but since only owners of those objects can perform the actions, they need to do it themselves. But they are typically needing support because they don’t know how to make the changes they need. If an admin user can go make the changes directly, it can reduce user frustration and can ensure that the system is being set-up and used correctly. Proper set-up, maintenance, and use of an Asana environment will help with its overall effectiveness, in turn promoting the success of the platform.
I think it should be assumed that users who are granted the privilege of ultra-admins would be trusted with full access to the environment.
There is the recent “work access” mode but this is a poor substitute because it doesn’t seem to have ability to edit objects the user still doesn’t own.
A more effective alternative to work access mode would be to allow super/ultra admin users to access Asana using another user’s permission/profile. This is common in other platforms and is very effective at helping to troubleshoot issues.