Transferring account ownership before upgrade

[Rebecca_McGrath]

Hi @Allie_Beazell, welcome to the Asana Community Forum

I’d suggest reaching out to our Support team so that they can take a look at your account for you. However, if you are no longer on a paid plan, there is no Account/Billing Owner and any member should be able to upgrade the account and become the Billing Owner.

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!