Transferring account ownership before upgrade

[Allie_Beazell]

Hey folks I’m working as a consultant with a startup and had set up Asana to show them the features/capabilities during our initial 30 days of working together. They want to move forward with using it as their content/marketing project management tool, but we’re running into issues getting things set up as the trial has expired. Currently I’m the account owner (under my personal email domain) and we need to add or transfer account ownership to their email domain so they can upgrade to the appropriate plan on their side. Can someone advise on how to make this switch? I don’t have “member controls” access in admin panel because the account has been downgraded out of trail. Thanks!

[Rebecca_McGrath]

Hi @Allie_Beazell, welcome to the Asana Community Forum

I’d suggest reaching out to our Support team so that they can take a look at your account for you. However, if you are no longer on a paid plan, there is no Account/Billing Owner and any member should be able to upgrade the account and become the Billing Owner.

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!