Hello friends,
I have a project with about 300 tasks and 30 sections. At some point it started not loading/showing the all the sections, even though they are populated and expanded, unless I keep scrolling to them, in which case it loads one section at a time if i keep scrolling in that direction.
It happens in all my projects of similar size.
Sound familiar? It’s become quite a large time chunk of my work flow.
Chrome Version 87.0.4280.88 (Official Build) (64-bit)
Thanks!
Wes
Hi @Wes, thanks for reaching out!
The steps in this article usually solve this type of issues.
If this doesn’t help, I’d recommend reaching out to our support team following these steps: How to contact our Support Team ✉. if you could provide them with the info listed below, they should be able to look into this for you:
Screencast :
Loom is a great app for video screencasts: https://www.useloom.com/
In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:
Try to include the entire browser window, including URL bar, in the video screencast.
Let me know if there is anything else we can help with!
Hi Emily!
Thanks for getting back to me so quickly.
I tried it with an incognito window and the behavior was identical. I also checked my browser version and did the websocket test.
It really seems to be more of a programmed behavior than just a lag issue since it’s not just a matter of time before the sections load, they only load when i scroll up, one at a time. It’d be fine if i didn’t have 30 sections to load, but I have to scroll up, wait a sec for it to load, scroll up again, times 30.
Maybe i’ll try Support then. Thanks!
Wes
They always ask to send a support ticket and nothing happens. I have the same issue, no action from Asana.
I also have the same issue.
Thanks for posting Wes and Ivan.
Many voices hopefully will help!
Steve
Thanks for the extra information @Wes! Unfortunately I don’t have the tools in the forum to have a closer look at this issue and identify the error as I can’t reproduce it. When you contact support and send them the screencast with the console open, can you confirm via DM the email address you used to contact them? I can liaise with our support team to speed up the process!
@Steven_Kopandy and @IvanStaykov please feel free to DM me as well and confirm this info! Thank you
@Emily_Roman thank you so much for the support. I am passing on your offer however, since we talked extensively with them, I sent videos, screenshots and finally I kept receiving questions about browser versions, etc. We are basically working through it like this, I happens on all projects and it happens when you have a lot of tasks on the timeline. The bottom just does not load on scroll.
Hello @Emily_Roman,
I contacted support (Issue #277401) and they (Gabriel and Adan) understand the problem. It sounds like they are working on it:
“this seems to be related to a previously reported bug with a tool we use for loading tasks as they appear on screen, almost certainly triggered by the quantity of sections. It has loaded tasks in some of the sections around halfway down the timeline view, but not the sections at the top. What we’ve heard as a suggestion to address this is to try to re-organize your project for the time-being to include less sections.”
“We’ve gone ahead and had this brought to the attention of our Engineers to see what next steps may need to be taken. Once we receive a follow-up from them, we’ll message you right way”
Since this appears to be a confirmed bug, does it make sense to recategorize this thread?
Thanks!
Wes