Asana stops loading when attempting to load a task within a Project

Briefly describe (1-2 sentences) the Bug you’re experiencing: When trying to view section tasks in a project, the Asana app stops loading and displays a message to reload Asana.

Steps to reproduce:

  1. Open project while in List view
  2. Set view Incomplete tasks
  3. Collapse sections not being viewed (6 sections)
  4. Scroll down to load tasks in the 7th section
  5. Message appears stating ‘Asana needs to be reloaded’

Browser version:
Google Chrome Version 84.0.4147.105 (Official Build) (32-bit)

Upload screenshots below:

Troubleshooting attempted so far though unsuccessful:
-Clear browser cache and data
-Checked with project page admin and other project members (they are also getting the same error)
-Project page was loading fine before 7th October.

Usually, the answer given here is to reach out to the support, they might be able to give a tailored answer to your case.

Hi @Peter_Tieu welcome to our Forum! I haven’t been able to replicate this issue on our end. As @Bastien_Siebman suggested, please reach out to our Support Team and they will be able to look into your account set up and further investigate the issue.

It will be be very helpful if you can take a moment to record a video screencast of the issue and include it in your message to our Support Team. This will help them diagnose the issue more quickly.

We recommend Apowersoft’s screen recording software (https://www.apowersoft.com/free-online-screen-recorder) and request that you create your recording using an incognito window with your Javascript console open:

  1. https://support.google.com/chrome/answer/95464?hl=en
  2. https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console

Please try to include the entire browser window, including URL bar, in your video screencast.

You can reach out to Support here. Then, click on "I’m having trouble with…" and then, scroll down and click on "Let’s talk" in purple. :slight_smile:

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