I’ve gone through the chatbot multiple times and created tickets but gotten no help with this issue. Our organization stopped using Asana last year but the account owner didn’t cancel the billing properly I guess? We were billed earlier this month and I wasn’t made aware until after the fact.
I have tried resetting their password to the account so I could login and do it myself but resetting their password isn’t working either. They are not getting a reset email at all and there is nothing in the spam folder.
I have never had such a hard time canceling something like this it is absurd that we cannot simply contact a support member and have to deal with these annoying AI chatbots. Especially when dealing with such an expensive service.
Hi @durinien, Emily here from the Asana Community Team! Thanks for reaching out and I’m sorry to hear you are having trouble with your account billing.
I’ve escalated this to our support team to help speed up the process, they should reach out via email soon. Unfortunately, we are not able to handle billing questions in the Forum as we don’t have the tools to access your account or billing information to proceed with cancelation request, our support team will be more equipped for it.
Let us know if you have any other questions, we’d be happy to help!