I have cancelled all my Asana accounts, but they keep charging me. I cannot talk to anyone and no one will respond via the systems in place. The only other choice I have is to cancel my card. Thoughts?
HI @Linda_Drassen , thank you for flagging the problem.
If you already created a Support task, would you mind sending me your ticket number, which I can then escalate?
If you haven’t been in touch with Support yet, you can create a ticket for the Support Team by following these steps:
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Visit the Help Center homepage.
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Click the chat icon in the bottom-right corner to open the Asana Support chatbot.
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Briefly describe your issue in the chat window.
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If the suggested Help Center articles do not resolve your issue, click Yes when asked, "Would you like support for this question?" to submit a ticket.
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Enter your first and last name, email address, and any additional details about the issue.
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The chatbot will attempt to identify the nature of your request; you can approve the selected topic or decline it and choose the topic from a list. General topics appear first, then more specific ones (e.g., Logging in > Password verification link).
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Provide any other relevant details and attach files like screenshots if they would be helpful.
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The chatbot will confirm that your request has been received. You’ll also receive an email at the address you provided. When logged in, you can view your newly opened case in the Asana Customer Portal.
Thank you!