How to change billing owner without access to billing owner account

Hi there. Ive just signed on as the general manager for an organisation that uses Asana.
We are actively using asana, but we no longer have access to the email address of the billing owner.
We wish to use the billing owner settings, but have no way of getting into the account.
We would like to change the billing owner account to a different email address.
How is this done?


This is the kind of requests only the can help with :slight_smile: they’ll have access to everything to help!

Hello, I have the same problem to change the billing owner without access to him but the answer from is that I can chat with bot in Help center. And the chat bot don’t know the answer - so what should I do?

Welcome, @Anna_Triashchenko, and sorry to hear this. You have to do this with Support starting with a support ticket: To create a support ticket, go to (make sure you are logged in to Asana) > click the chat icon at the bottom right > type “speak to an agent” > click “Yes” > click “Something Else” > click “Create a support ticket.”