Hello @Jeremy_Goodwyne , thank you for this very relevant and important post. Hopefully with all of this common feedback, Asana might consider adjusting their form/method of support for nonprofits.
Hello @Patricia_Sugi , thank you for the link to the Request Form, I shall give it a try and I hope Asana can help us out.
In my opinion, Asana could still use Techsoup to help vet nonprofit eligibility but not force us to go through Techsoup to obtain Asana products. Other tech companies that we use ask us if we have a Techsoup account and if we have been vetted by Techsoup in our country. If we can show proof of this, then we can get access to their nonprofit support which we obtain directly from the tech company (not through Techsoup). This would help us avoid the merciless Techsoup fee.
On another note, Asana might also consider providing full (free) support to Premium tier for small grassroots nonprofits who don’t have massive IT budgets. Maybe limit the number of seats. For example the first 15-20 seats of Premium are free because Asana truly cares for Nonprofits. Beyond that nonprofits pay 50% per license per seat. This way small organizations can have Asana as a tool to help more people while bigger NPOs with larger budgets can still pay for more. Salesforce and Box use this kind of model.
Or you might truly be generous and simply provide full support to legitimate and eligible NPOs – Slack, Google, and Guru do this. I apologize for my dreaming and wishful thinking…
Please note that for every $ we can save on licensing fees (not to mention Techsoup extortion fees), means more children we can keep in school, more people who are fed, and greater good for the planet.
Thank you for your kind consideration.