I am a super admin for a client and recently attempted to downgrade their license to 10 users. After going through the process, I received a message saying, “You will receive a confirmation email.” However, they have not received an email, and the admin portal still shows that 15 seats will be billed.
When I tried to access support from their account via support.asana.com, I encountered the following error:
When trying to get support from my account, chatbot is repeatedly returning this error:
Can someone please assist?