Is there to actually chat to support and not get prompted to send emails to billing?

[Marcus_Pulkas]

Our team is suddenly locked out of our boards. We can’t access them and it’s saying we need to pay for more members. Admins can’t access billing.

There is no live chat — just a misleading bot that prompts to raise support ticket.

[lpb]

Welcome, @Marcus_Pulkas, and sorry.

Best bet is to email sales@asana.com and support@asans.com.

Perhaps @Forum-team can expedite?

Thanks,

Larry

[Nao_Kumazaki]

Hi @Marcus_Pulkas Thank you for reporting it. I’m really sorry for the issue you are experiencing here. I will escalate this issue to the right team internally.

Thank you @lpb for pinging us!