Slack task creation going to wrong Asana account

English Forum App Integrations Made by Asana Apps
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1

Hello,

I am trying to create a Slack task in my company’s workspace.

I follow this process:

  • Highlight a message
  • select More actions
  • Select create a task
  • The form opens up with task inputs

But when I click to select a project on the form, none of the projects in my workspace show up. (Screenshot 1)

I can still complete task creation but the task does not go to the intended workspace.

In fact all my colleagues and I have two Asana accounts (screenshot 2). And we can’t work out how to have tasks created via Slack go to the right one.

Any guidance appreciated

Screenshot_2026-03-03-22-13-33-233_com.Slack
Screenshot_2026-03-03-22-13-33-233_com.Slack1080×2400 153 KB

2

Screenshot 2 here (could only attach one to the initial post)

Screenshot_2026-03-03-22-15-21-301_com.asana.app
Screenshot_2026-03-03-22-15-21-301_com.asana.app1080×2400 119 KB

3

Hello @Joe_Chance and welcome to the community! Thank you very much for your feedback, and allow me to help you with your question. The most likely reason why your Slack integration is connecting to the wrong account and not showing your company workspace projects is that you have two separate Asana accounts. Ideally, one should use a single Asana account with access to multiple workspaces/organizations, rather than maintaining separate accounts.

To fix this, you may need to re-authenticate Asana for Slack integration using your company account. In Slack, open the Asana app, go to the Home tab, and disconnect from Asana. Then, click Connect again, sign in, and choose the correct Asana account and your company workspace. Make sure you also log out of your personal Asana account, so that it will be your company account that it will connected to Slack.

Let us know if this works, Joe. If not, you can reach our support team directly by following the steps in this guide, so they can check the account link on the backend: How to contact our Support Team Thank you very much and enjoy your Asana experience! :asanacurated: :slightly_smiling_face:

4

Thanks to give a clever suggestion !

I feel very thankful your support !

ConcoraCredit

5

Hello Elluz and thanks for replying. So strangely I do seem to have two separate Asana accounts, although they are both associated with the same email address - my company email address. I don’t have any separate “personal” Asana account.

It seems that my fellow colleagues and I all have two separate organisation names: one on a free plan, which isn’t actually used by anyone for creating tasks and projects and one which is on a paid plan that we actually use.

Unfortunately any tasks I create via Slack go to the organisation on the unused free plan, which is not much use.

So I will check internally why we have these two separate organisations. But if you can steer me any further that would help, even if it’s just to suggest contacting the support team or letting me know that it’s a setup issue we need to fix on our side.

Thanks again

6

Hello again, @Joe_Chance . Thank you for replying and for providing us with additional context to your question. I think what is happening is that when you authenticate the Asana for Slack integration, it connects to whichever Asana organization you’re currently viewing in your browser. Since tasks are going to the unused free plan account, the integration was authenticated while you were in that space. You could try the following to fix it:

  1. In Asana, switch to your paid organization (click your profile photo → select your paid organization under “Accounts”)

  2. In Slack, re-authenticate the Asana integration while viewing the paid organization

  3. This should redirect new Slack tasks to the correct organization

If this still doesn’t solve the issue, you may need to contact support for further assistance by following the steps in this link: How to contact our Support Team

Thank you very much, Joe and have a great weekend ahead! :smiling_face_with_three_hearts: