Service Desk Functionality / Capability

Long-term, it would be great to see Service Desk-type of feature as in-take vehicle for day-to-day asks for teams working in Asana. For those requesting work that don’t necessarily need to use Asana internally would benefit a customer-facing view of the status of their requests and an easy way to converse with those fielding their asks.

I have had more than a few clients ask for this.

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Hi @Jim_Rabon, welcome to the Asana Community Forum :wave:

Thanks for providing this feedback. In the meantime, I recommend checking out this use case from Forum Leader @Mike_Tammaro on how to use Asana as a ticketing system: IT Ticketing Using Forms and Rules

You might find some great takeaways in his post :slight_smile:

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