We send emails to a specific project, with a second name in the “To:” field (as Assigned" and also with followers (email in cc).
If we do that from a email client it works: new task created and all the emails are received on Outlook but
if we send similar email from a C# application, it doesn’t work: the new task is NOT CREATED but all the email are normally received on Outlook client.
Everything worked perfectly in the last year, until today (first accident reported around 9:00 a.m.)
From the C# application we launch SmtpClient.Send(MailMessage).
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You don’t receive any error back by email? A valid Asana account is still the sender of the email?
We used this feature with different users and all of them are active and in the correct groups / projects.
If we send an emai from outlook, everything works
If we send the same email from a C# application (we have severals of them), only the new task in Asana is not created (all the messages are correctly received from the email clients).
Our mail server log has an entry for a “successful sending” and we didn’t have any error in response.
Weird, maybe ask support directly, they could be able to investigate…
My guess: your C# client is impersonating yourself, not sending the appropriate info in the email, and Asana sees it as a attempt to impersonate you and protects you by not creating the task… It does not send an error to not help the hackers know their attempt failed… (only my guess)
@Bastien_Siebman we have exactly the same problem, everything was working for years now and a few days ago this problem occurred.
Any help would highty be appreciated.
Br
With further testing we have discovered that the fault seems to be the email system used: with gmail all is working well but with our email system (powered by Amazon AWS, if I remember correctly) still not working…
Thanks for the report, definitely seems like something could be going on with additional email validation or verification. Off the top of my head, I’m not aware of any changes that might have caused this but I’ll take a look and try to post back on the thread.
thanks for the ping!
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We are modifying all our applications using API but it’s a lot of of work and it will take several weeks…
We guess could be a change on the security policies that prevent to receive emails from the sendmail function used inside homemade applications…
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FYI I moved this to the Developers & API forum section as Asana likes all API related issues (even bugs) to be housed there.
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In this case we are not talking about a bug in the APIs but in the normal behaviour of Asana. I said that we started to use API to solve it (APIs work correctly as far as I know… sending emails (from C#) is not).
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@sasha_f are there any news about this issue?
We have massive problems with our workflows, because this feature is not working.
The problem persists for us too
Hey folks,
There is an investigation underway and we’re in the process of looking at logs. I’ll update the thread as I learn more. Thanks for the patience!
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In the meantime, I would suggest using a work-around if possible. It seems that the SMTP client may be impacting if these emails are permitted by the Asana server, so that may be something you can change for a temporary work-around. I know that’s not ideal, but I want to make sure this has the least impact on your workflows regardless of the possible outcomes of our investigation.
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We confirm that it’s working now. also from our systems.
We would like to know the causes, if possible, in order to evaluate in case of future failure.
Thanks!
Hey folks,
Very glad this is now working for you! I’m still catching up on some of the details of the deploy that was done to resolve this, but, the tl;dr is that a cause was identified and a fix was prepared and deployed because of your reports! I’ll see if there’s anything more we can do to provide details about preventing this in the future, but for now I’m hopeful it’ll be smooth sailing for you folks
Cheers,
Sasha
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