Schroedinger's account - it exists and it doesn't

[davidword]

Here is my question: Should I just delete my account entirely and try to start over or is there another way to fix my problem?

I can log in and create projects, but I can’t add members. I get a message saying

Your invite wasn’t sent. Please contact support

and an email saying…

While we encourage spreading the word as much possible, to help prevent spam we limit the number of daily invitations a user can send to 50 in a 24-hour period. You’ve reached your maximum for the day, so we did not send email to some of the people you invited.

Please try again tomorrow, or contact [Customer Support] if this is a problem.

There are no other members in my account and I have only sent out one invitation.

I cannot contact Customer Support. When I try, the page just keeps trying to reload.

[Jan-Rienk]

Hi @davidword ,

Sorry to hear you’re having trouble.

Asana Support has been having some issues recently, and you should find the most recent steps to reach support here: How to contact our Support Team ✉

Please circle back if you’ve tried these steps without success.

I’ve moved this to Tips & Tricks as it isn’t feedback on Asana.

[lpb]

Welcome, @davidword,

I’ve seen that phenomenon (invites failing, not simultaneously dead/alive cats!) reported in the Forum before and I think Support should be able to help you by resetting something on their end, if I recall, to address this existential crisis!

Thanks,

Larry