Can not invite a new member from the Tool [Share] of Asana

English Forum Tips and Tricks
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Please help! I can not invite a new member from the Tool [Share] of Asana.

Below is the response from the Asana:

… has been invited to Asana

Your invite wasn’t sent. Please contact support.

Thank you in advance

2

Welcome, @HAN_DINH_UT,

Sorry to hear that.

I think your best bet is first to check these troubleshooting steps: Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide

If that didn’t help, please email support@asana.com and provide as much detail as potentially helpful to resolve your issue, even a video.

Thanks,

Larry

2 Likes
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Dear Mr. Larry,

Thank you very much for your prompt response.

Regards,

Han

2 Likes
4

I am having the same issue, I send an email to invite a person to the project and an error message pops up that says the invite was not sent and to contact support.
I followed the steps to go the “I need help with…” and selected “let’s talk” but it just cycles back to the support page.

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Welcome, @Vanessa24,

I’ve moved your post to this thread. Please follow my suggestion above:

Thanks,

Larry

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I am having sam issues this past month. I send emails and first it sais sent and then it sais error - contanct support. PLease advise.

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Welcome to the Asana Community Forum @Katya_Melvin,

Another user experienced this issue as well. you can read the response from support/ solution here.
Not sure if it is the same reason in your case but might be.

Support will definitely be able to assist.

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