Rule: When a task is completed, it does not move to the "done" column

[Gabi_Bornschein]

Hej hej
we just implemented asana and set tons of rules - a lot are working quiet fine, but the simple ones are here and there not running well.

When i set the rule, that whenever a task is marked as complete, that it should move to the “done” column, it works not on every board and i really dont get it why.

Does someone has an idea where the problem might be?

Thank you!!

[Richard_Sather]

Hi @Gabi_Bornschein , welcome to the forum

It would really help if you could share an uncropped screenshot of your rule so we can see where the problem might be.

[Gabi_Bornschein]

hej Richard, thank you!

on the first screenshot a rule where its working out!

here another board, same rule - but not working out!

What i just see now: both say: rule hasnt run yet - but when i close a task on the first board, it clearly says: rule is running and it moves automatically to the done column. what am i missing here?

[Richard_Sather]

Hey @Gabi_Bornschein , for both rules, you will need to do the following:

1. Hover your mouse over the first card on the left.
2. Click on the black + icon
3. Choose When and search for the trigger ‘Task or all subtasks status are changed’ or something close to that wording (I’m on my phone, not at a PC to check)

That 2nd When/trigger should do the job!