Hello!
I recently noticed there is an option to have a comment to/from a form submitter be a trigger for a rule and this is great for our asana use case as it would help us update the status of a task in real time; however, after implementing it, the status is not updating even when the form submitter is tagged in the comment. Am I missing something with the form submitter field?
Hi,
Your trigger is that the form submitted commented, not that they were tagged 
Yes but even when the person comments, the status isn’t changing! So I was wondering if they needed to be tagged to make that work or maybe I need a form submitter field? But in the trigger, there is no variable field to connect it to? Like where is it pulling the form submitter info from?
@Bastien_Siebman - to show an example, Sydney is the submitter here and commented tagging our designer but there is no activity saying the rule updated the status:
I believe this specific trigger is about receiving a comment that was made from an email. That’s the « Request tracking » specific trigger isn’t it?
Sorry for the delayed response! It could be that an email response would trigger but it doesn’t explicitly say that in the trigger so I wasn’t sure. Unfortunately, I’ve had the users in our company download the desktop app so they won’t be responding via email for the most part. I’m so sad as I thought this would be super helpful for us!
@Phil_Seeman @lpb do you agree with my analysis?
Yes, definitely agree - that rule trigger is for use with the request tracking feature - see: Asana Help Center
@Noelle_Teodoro, I think in order for that rule to work, you’d need to:
and probably (not 100% sure if these are needed for the rule to work):
Yes, I agree, since the choices for the rule look like this:
It would only work with Request Tracking and if not using Request Tracking, there isn’t a simple rule variable to identify the commenter posting a comment, though you can do that in AI Studio.
Thanks,
Larry
Thank you all! That makes sense, appreciate the clarity.
