Reverse email replacement

English Forum Tips and Tricks
1

Hi all - hoping someone can help me with the below. I’ve also sent it to the Asana support team.

I have been using Asana for work through my personal email account which is also associated with other workplaces (like my personal Asana account and an organisation I volunteer with).

I had not been using my work email account because we had never been able to invite people/join that way. I work for a larrrrrrge org where someone else had set up a domain name specific Asana organisation, but it had been impossible to figure out who.

I wanted to be able to forward emails from my work email to Asana and went to “add” an email in account. This turned out to be a “replace” email situation.

I now have access to the work-place wide Asana, but my other workplaces are all associated with my work email now, and I have been downgraded to a “member”, so I can’t even transfer ownership…

Help on:

  1. Is it possible to reverse this email replacement?

  2. I can’t remove myself from the work domain organisation, how can I find out who the admin is to have them remove me?

  3. If they are able to remove/replace my email, does this mean that I won’t be able to access my personal workplaces anymore?

Stupidest mess I could have gotten myself into… Super now clear information :frowning:

2

Hi @helpneeded , sorry to hear about your situation. Unfortunately, there isn’t much we can do here in the forum. You did right to contact Asana support but just be advised to be patient and do NOT send any replies or follow up email UNTIL they get back to you otherwise you will push your ticket to the bottom of the queue.

For what it’s worth:

  1. Support should be able to make corrections on the backend
  2. Click on your Avatar, top right corner and see if you have a ‘My organization’ option to see if that takes you to a page showing your Asana Admin. You may also see your other workspaces here..?
  3. Your personal workspaces should remain unaffected.
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3

Hi @helpneeded, I’m sorry to hear about this trouble. @Richard_Sather is correct, since this issue is related to your account details and data, the Support team is the best point of contact for you. I see that you are already in touch with one of our agents, so I’ll close this topic for now, but please let us know if you need anything else! :slight_smile:

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