Removed Members Still Visible When Assigning Tasks

[Suroor_Ansari]

Hello! So I’ve just moved my organisation on to Asana, and a colleague mistakenly added two email addresses that should not be there. I removed them as members, and not sure if I clicked deprovision at the time (only just learned about this option). So those emails have not been completely removed- the don’t show up in the members list but the do still show up when assigning tasks which is really disrupting workflow.

Any help on how to completely remove these two email addresses would be greatly appreciated!!

[Emily_Roman]

Hi @Suroor_Ansari, welcome to the Asana Community Forum! Please find more details in the post below:

@Emily_Roman

It’s possible that you removed them from a team (in a free Organization), but did not remove them from the Organization itself. If that’s the case, they may not show in any teams, but will still appear in the typeahead when you’re assigning tasks.

Please follow these instructions to fully remove this person:

1. Access any team’s Settings from the sidebar
2. Navigate to the Members tab
3. Invite this person you want to remove
4. Immediately after inviting, find their name in the Members list, and use your mouse to hover over their name
5. Click Remove
6. Then, click Remove Access
7. Finally, click Deprovision

Note that it is 3 clicks: Remove > Remove Access > Deprovision. The third click fully removes them from your Organization.

Since you mentioned you already removed them but didn’t click deprovision, in this case, you’d need to re-add them to the team and follow the steps again to fully deprovision them from the Organization.

I hope this helps! Let me know if you have any other questions.

Have a great day!