Random bug where custom field cannot be changed

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
A few users experience a reoccurring issue where they cannot change a custom field in one of our portfolios. They are able to change the field on other projects but there have been 3-4 instances where they cannot and have to ask me to do it.

Note in the screenshot, the field’s alignment is offset from the one below it.
The user has refreshed and tested in multiple browsers and the issue persists.

Steps to reproduce:
unknown.

Browser version:
Chrome and Firefox

Upload screenshots below:

image (1)
image (1)1839×235 30.4 KB

2

Hi @Leslie_Irvine1, thanks for flagging this!

Could you please try the troubleshooting steps below and let me know if any of these resolve the issue? Can you also confirm if the users running into this issue are Guests or Members?

Looking forward to hearing back from you :slight_smile:

3

Hi @Leslie_Irvine1, just checking in to see if you have any updates here :slight_smile:

4

Hi, Rebecca. Thank you for your response to my bug. I haven’t had a chance to walk the staff through this yet.

5

They are admin users

6

Hi @Leslie_Irvine1, thanks for getting back to me!

In this case, I’d suggest reaching out to our Support team as they have additional tools to be able to look into these user accounts that we don’t have here on the Community team! You can contact them by following the steps below:

I hope this helps!

7

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