I have been trying to purchase an advanced subscription as a non-profit and can’t get sales to respond to my online submission. I have also opened a ticket and requested additional help from the one support person that responded. All she did is ask if I have received and email confirming our non- profit status…which I have not. The email address of first sales person I was talking to suddenly started kicking back as not a valid email so she must not be with Asana anymore. This has been going on for several weeks now. I’m just at a loss.
Hi @anon26381932, I looked into this and can confirm that the case is already being actively supported by our internal team. At this stage, the Support team is best positioned to resolve the issue. I appreciate your patience, and continuing to follow their guidance and providing any requested information will help ensure progress moves forward as smoothly and quickly as possible. Thank you. 