@Vanessa_N Hi. Is there any news on this topic? We are extremely dependent on the metrics from Asana to make business decisions.
@Vanessa_N same problem being observed today. Not able to refresh data.
Refresh is not working again today. Same problem
My Power BI reports have been working fine for the last 2.5 months since we started using the ASANA power bi connector. We connect to about 8 different projects/ prortfolios but none have been able to refresh since yesterday morning - it’s just stuck on waiting for the web link/connection. Occasionally the odd project does refresh but we need all to work for the report to refresh. Don’t know if this is connected to the above problem but it sounds familiar. Is there any update on the fix?
I’ve raised a support ticket.
Hi everyone, sorry for the delay here. Our Developers have once again made some changes on their end, and some users have confirmed that the refreshing rate has improved/is working again.
Since we are seeing different results for different users, we believe it would be best for users who are still experiencing issues to get in touch with our Support team directly, so they can file individual reports with our Developers based on each specific case. They will need information such as user and project ID’s, and unfortunately, our access here in the Forum is limited.
I’m sorry for the hassle, but please reach out to our Support team with more details about your specific cases, and provide as much information as possible (including project Id’s), and our team will be able to offer you a more tailored support.
I appreciate your understanding.
Hi @Vanessa_N,
Thanks for the update. It started working again for us yesterday around the time of your messgae.
FYI one of the links in your support email doesn’t work:
Hi @Greg_Shaw1 thanks for flagging this. I’ll pass this on to our Support team to be corrected. I’ve checked, and it looks like the URL has been updated, and it’s now Developers & API - Asana Forum. Our team will update this as soon as possible!
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