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Power BI desktop is not refreshing Asana data. This failure started on Jan 17, 2024, and this is causing problems when executives want to know current project status.
When we start Asana data refresh in Power BI desktop, it starts refreshing, and never ends, and many times a message of credentials appear.
We have Asana Business plan, and we have been using Power BI integrated with Asana for 1 year.
Please we need a urgent solution for this as this is causing business impacts.
This is the error I got when my dataset attempted to refresh:
"Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.
[ValidateMarkupTags][ccon][ccon]asana_api_exception[/ccon]: [ccon][/ccon]. error = [ccon]asana_api_exception[/ccon]. error_description = [ccon][/ccon]. [/ccon]. The exception was raised by the IDbCommand interface. Table: Tasks."
Hi everyone, thank you for reporting this and sorry for the trouble. Weāve received some similar reports from other users, and the case has already been escalated to our Developers. I hope this can be fixed soon. Once I have any updates Iāll let you know
Hello, Iām being cautiously optimistic here but it looks like things are refreshing from Asana again - had a few taking a bit longer than normal so far, but it looks promising, whatever it was.
But by promising Iām somewhere between an 25%-50% success rate with refreshing data, whereas yesterday it was 0%.
Chiming in that my issue has resolved. I was instantly able to log back in and re-establish my connection in both the downloaded PBIX and on the PowerBI app.
I also felt the frustration from this. Feels like the status page needs to be based on actual tests of the API instead of issue reports. Issue reports will only show up if and when people realize there is an issue and then take the steps to report it, the API could be down for hours before an issue gets reported. In checking today, the status page still shows green for yesterday despite our reported errors.
Would love to see Asana report out issues from their own testing rather than relying on the community to bring the problems to them.
Same experience here - It was fine Saturday night (~8pm in California) and Monday morning no refresh failure email until now.
It looks like the last successful refresh was at 730 am PST today, and the 8am refreshes (I have a lot of different portfolios refreshing) are still trying to refresh some 2 hours later.
Newest error
Last refresh failed: 1/29/2024, 9:41:15 AM
There was an error when processing the data in the dataset.Hide details
