Possible bug with CSV import

I recently used the CSV import to upload a list of volunteer contact information to one of our projects. During the import at least 2 of the 500+ contact “tasks” were assigned to users based on the email address being imported. One of them was the child of an employee who had used their parents organizational email address when volunteering. I received an email from the employee concerned that they may not have been the only one the information was mistakenly sent to.

They deleted the task, and I was still able to search for and find it, but there was no record of it being assigned to anyone. Nor is there any record of any other “tasks” from the project being assigned to anyone, but I was shown a second email from a coworker in my department that was also assigned her own contact information.

I have submitted a support ticket and am waiting to hear back, but I wanted to make the forum aware of the issue as a possible bug.

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So when you imported, the “assignee” field was filled in at all?

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Hi @Jeremy_Long, that does sound odd. I haven’t seen any similar report before.

I wasn’t able to find a recent support ticket linked to the email address on your Forum account. Just to confirm, is it possible you used a different email? (No need to share it here for security reasons.)

Hopefully, Support can check the task activity on the backend to understand what happened. If you haven’t already, including the CSV file in your request could also help them investigate further.

Thanks!

@Vanessa_N it was submitted through the chatbot (logged in with the same email) and I included screenshots. I did receive a response this morning asking for more information [Request received] From Chatbot: Product functionality - Import & export 01384071

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@Bastien_Siebman There was nothing in the assignee field, it was simply a list of names, phone numbers, and email addresses mapped to existing fields in the project.

Hi @Jeremy_Long, I’ll send you a DM to get your email address and double-check this :slight_smile: