The messaging feature in Asana is confusing when our guest users start using it. If we receive a message, it’s never related to a project and that’s where it goes wrong. With 400 guest accounts & more than 150 active projects it’s hard to link the guest account to the right project (and sometimes guests have more than 1 active project)
Also, most of the time, people are using messages when they should create a new task. So for some use cases, the messages don’t have an added value for us. That’s why it should be great to have the option to disable the messaging feature on project or account level. Thanks
Hi @Thomas_D, thanks for taking the time to provide this feedback!
While we don’t have plans to offer to disable the Message feature at this time, perhaps this is something our Product team can implement in the future.
I’ll keep you posted and let you know if we have any updates
Yes please - we have the same issue. Would love to disable message in certain projects or teams. Guest users are finding and using the message feature in ways which are annoying and unhelpful.
We also find that private messaging causes a lot more problems than it solves. Maybe it could be a permissioned feature for specific users, or messages can be converted into tasks, or messages can be at least linked to specific projects (and therefore viewable by members of that project). The current situation with messaging is frustrating and counterproductive.
We’re evaluating options for tools for otherwise untracked work and disabling mis-features like messages does play into the evaluation.