Outlook plugin image attachments not coming through

[Jordan_Watkins]

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Briefly describe (1-2 sentences) the Bug you’re experiencing:
When I use the outlook plugin, it creates the task correctly but it does not attach any of the images from my email. I can see that the image is checked in the plugin, but it never shows up in the task.

Steps to reproduce:
I’ve send myself several different tasks from the plugin, attachments are never included, even though they are always checked when I submit the task

Browser version:
Not using a browser, using the Asana plugin on Outlook for Mac version 16.75.2

What version of Asana are you using (Basic/Premium/Business/Enterprise)?
Business

Upload screenshots below:

[Ainhoa_Rico]

Hi there @Jordan_Watkins , thanks for flagging this and apologies for any inconvenience caused by it!

Can you please be so kind as to try and uninstall + reinstall the Outlook integration to see if the issue persist then?

Thanks a lot! I’ll be looking forward to see if it works then! Thanks

[Jordan_Watkins]

I removed it, restarted Outlook and then added it again, still not working. I tried unchecking and rechecking the image boxes, that didn’t work either. The task goes right into my Asana and everything else works perfectly, there are just never any attachments.

[Vanessa_N]

Thanks for troubleshooting, @Jordan_Watkins, we’ve escalated this case to our Developers for investigation and will keep you posted!